Contact
Two different needs land on this page, and only one of them is us. If you need an answer about your coverage, the numbers below will help you far faster than we can. If something on this site is wrong, that's ours and we want it.
Something on this site is wrong or out of date
Use the feedback form at the bottom of any page — it's on every page, including this one. Send it from the page with the problem if you can, since the form records which page you were on and that saves us hunting.
Reports that something is broken or outdated go ahead of everything else we're working on. If you leave an email we may write back with what we found; you don't have to.
You need an answer about your own coverage
We can't look up your enrollment, check whether a specific doctor is in network for you, or fix a claim — we have no access to any of that, and anyone who tells you otherwise is guessing. These are the people who can.
| What you need | Who to contact |
|---|---|
| Enrollment, referrals, claims, network questions — East Region | Humana Military, 800-444-5445 |
| Enrollment, referrals, claims, network questions — West Region | TriWest Healthcare Alliance, 888-TRIWEST (888-874-9378) |
| Not sure which region you're in | TRICARE's ZIP code region tool |
| Should I go to urgent care? Where do I go tonight? | Military Health System Nurse Advice Line, 800-TRICARE (800-874-2273), option 1 — free, 24/7 |
| Prescriptions, pharmacy network, home delivery | Express Scripts, 1-877-363-1303 |
| Dental — TRICARE Dental Program | United Concordia |
| Dental — active duty, no clinic nearby | Active Duty Dental Program, 866-984-2337 |
| Retiree dental and vision (FEDVIP) | BENEFEDS |
| Overseas | International SOS / TRICARE Overseas |
In crisis? The Veterans Crisis Line serves service members, veterans and their families: dial 988 and press 1, or text 838255. Free, confidential, 24/7, no enrollment or referral needed. For a medical emergency, call 911 — TRICARE never requires prior authorization for emergency care.
Why there's no email address here
A published address collects far more automated mail than real messages, and genuine reports get buried in it. The feedback form goes straight to us with the page context attached, which is both faster for you and more useful to us. Please don't send anything sensitive — we don't need your sponsor's Social Security number, your DoD ID or your medical details to fix a wrong phone number, and we'd rather not receive them. See our privacy page.